Prescriptions

Non-urgent advice: Prescription Box

The prescription box outside the surgery has been removed for security reasons. Please either use your online sign in to request repeat medication, or put the paper request in the box on the reception desk during our opening hours.

Ordering Repeat Prescriptions

The easiest ways to order repeat prescriptions are:

These accounts show you all your repeat medicine and dosage and you can choose the ones you need.

You can also:

  • fill out a repeat prescriptions request form
  • bring the paper form to the surgery, Monday to Friday from 8am to 6.30pm

We do not take repeat prescription requests over the phone or email.

Collecting Your Prescription

You can usually collect your prescription from the pharmacy 7 working days after you have ordered it.

You will need to choose a pharmacy to collect your prescription from. We call this nominating a pharmacy.

You can change your nominated pharmacy at any time:

  • on the app or website where you order repeat prescriptions
  • at your GP practice
  • at any pharmacy that accepts repeat prescriptions

Questions About Your Prescription

If you have questions about your medicine, the easiest ways to get your answers are:

  • ask your local pharmacist, they can answer questions about both your prescription medication and medicine that can be bought without prescription
  • the NHS website has information on how your medicine works, how and when to take it, possible side effects and answers to your common questions
  • send us your medication query by completing our online form
  • please call us on 01444 484056 after 11am

Urgent Prescriptions

Only the following prescriptions, if needed urgently will be done on the day received:
(Example medications are in red, note this list is not exhaustive)

  • Parkinson’s Medications
  • Inhalers
  • Insulin – Novorapid, Novomix, Levemir, Lantus
  • Anticoagulants – Warfarin, Edoxaban, Rivaroxaban, Dabigatran, Apixaban, Enoxaparin/Tinzaparin injections
  • Epilepsy Medication – Carbamazepine, Phenytoin, Lamotrigine, Levetiracetam, Sodium Valproate, Topiramate
  • Contraceptive Pills
  • Mental Health Medication e.g. for depression, anxiety or mood disorders – Citalopram, Sertraline, Fluoxetine, Risperidone, Lithium, Quetiapine, Mirtazapine
  • Emergency Rescue Medication e.g. adrenaline for allergic reactions, GTN spray, antibiotics or steroids for COPD
  • End of Life Medications

Please alert a member of the reception team if your item is listed above and is urgent.

All other prescriptions will be handled within 5 working days

Non-Repeat Prescriptions Requests

Any items not on repeat may take longer to process, so please bear with us and order in good time. You may need to have a discussion with a GP or practice based pharmacist if you are ordering an item that is not on your repeat, or has not been ordered in a long time.

Medication Reviews

If you have a repeat prescription, we may ask you to come in for a regular review. We will be in touch when you need to come in for a review.

Prescription Charges

Find out more about prescription charges (nhs.uk).

What to do With Old Medicines

Take it to the pharmacy you got it from or bring it in to the surgery. Do not put it in your household bin or flush it down the toilet.

About Pharmacists

As qualified healthcare professionals, pharmacists can offer advice on minor illnesses such as:

  • coughs
  • colds
  • sore throats
  • tummy trouble
  • aches and pains

They can also advise on medicine that you can buy without a prescription.

Many pharmacies are open until late and at weekends. You do not need an appointment.

Most pharmacies have a private consultation room where you can discuss issues with pharmacy staff without being overheard.